At Paws & Purpose, we create products with love and care, and we want you to be happy with your order. Because many of our products are made-to-order through our printing partners, please review our refund and return policy below.
Returns
Due to the custom and made-to-order nature of our products, we do not accept returns or exchanges for:
- Incorrect size selection
- Buyer’s remorse
- Change of mind
- Ordering the wrong item or color
Please double-check sizing, colors, and product details before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives:
- Damaged
- Misprinted
- Defective
- Incorrect
Please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the problem
- Clear photos of the damaged or incorrect item
If approved, we will gladly arrange a replacement or refund.
Refunds
Approved refunds will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Shipping Delays
Please note that shipping times may vary, especially during holidays or high-demand periods. We are not responsible for carrier delays once your order has shipped, but we will always do our best to help.
Questions?
We’re happy to help! If you have any concerns about your order, please contact us and we’ll do our best to make things right.
Thank you for supporting Paws & Purpose — where pawsitivity is a way of life 🐾